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Repairs and servicing

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Service plan for all hearing aids

All our hearing aids come with our exclusive Hear Well Be Well™ Service Plan. We also offer service plans for those who have not purchased hearing aids from us but would like us to service all their hearing and hearing aid needs.

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Same day service

Our Hearing Instrument Specialist can do most common hearing aid repairs and service in our local offices, often providing same day service. When a major hearing aid repair is required, the hearing aids are returned to the Factory Repair Centre, where they undergo extensive testing and repairs.

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Repair warranty

We offer 6 & 12 month warranties with repairs, depending on the age of the hearing aids. Repairs can usually be done in a few days. Prices vary depending on the service to be done. We service most hearing aid brands and models.

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Remote care is available for many models

Receive hearing aid adjustments from anywhere in the world with remote care on select models!

Imagine, you are sitting on the deck at your cottage in Northern Ontario. You hear children playing down on the beach, birds chirping all around you, and waves lapping at the shore. Since arriving, however, you have noticed some difficulty hearing on a windy day and voices are not sounding as sharp as they once did. No need to worry, as we can fix that with remote care!

Remote hearing care is now available to hearing aid wearers from anywhere in the world through an app and is supported on both iOS and Android phones. Whether you are in a meeting at a restaurant, traveling, or simply relaxing in the comfort of your own home or cottage, the convenience of remote care is growing in popularity amongst hearing aid wearers.

Remote care will save you time and give you the confidence that help is just a tap away. After first being set up in-person with your hearing care professional, you can send a request through the app and receive new settings with a simple tap on your phone without the need for an office visit.


The adjustments to hearing aids offered through remote care are almost endless. Audiologists and Hearing Instrument Specialists can make many adjustments, including:

  • Feedback reduction
  • Impulse noise
  • Tinnitus reduction
  • Background noise
  • Wind noise
  • Button function changes
  • Adding, removing, or changing existing programmes

Once the adjustments have been accepted and installed by the user, the user will immediately experience the changes made by their practitioner. Moreover, the user also has the option to restore the original settings, if desired, with the tap of a button.


There are some limitations, however. For example, if there is physical damage to the aids, if they are plugged with wax, or if you think your hearing has changed, remote care is not advisable. In these situations, it is better to make an appointment and go in-person to see your hearing care professional.


If you have any questions regarding remote care, adjustments, or your eligibility, call us at 1-888-457-3453 and make an appointment at your closest Hear Well Be Well clinic location!

Frequently Asked Questions

Yes. Health Canada is far more stringent than the FDA and it is illegal to sell hearing aids online or over-the-counter in Canada. Any technology not prescribed after a hearing test is considered a personal amplifier. Personal amplifiers come with risks to your hearing quality, including not supporting your hearing loss or even increased hearing loss.

Yes. Research has shown a 40% greater risk of depression when you have untreated hearing loss.

The Ontario government, through the Assistive Devices Program (ADP), offers a grant of $500 per hearing aid when you have a prescription.

Hearing aids are as individual as you are. Your ear shape is as unique as a fingerprint. Trying to use a friend’s hearing aids could be uncomfortable. But more importantly, every hearing aid needs to be programmed to your particular hearing loss. Just the same as you would not wear your friend’s prescription glasses. Your friend’s hearing loss is not the same as yours. You could do further damage to your hearing by using hearing aids not programmed properly for your loss.