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Hearing Instrument Dispenser/Hearing Instrument Specialist (HID/HIS)

Posting for: Hearing Instrument Dispenser/Hearing Instrument Specialist (HID/HIS)

Who are we?

With 14 locations in Ontario serving rural, small and mid-size communities, Hear Well Be Well is proud to be a rare thing in the hearing industry – a family-run group of hearing clinics celebrating 40 years of service in our communities. Our success is based on extraordinary client care. This has led to us being scored 4.9/5 on Google Reviews. Our goal is to keep that high score by being attentive, compassionate, trustworthy and accurate.

Who are you?

To be successful as an HID or HIS at Hear Well Be Well, you are:

  • A self-starter and problem solver
  • Results-oriented and competitive
  • Emotionally intelligent
  • A team player
  • Driven to excel as a professional
  • Well-versed and experienced in the psychology of the hearing impaired
  • Self-aware and able to use good judgment
  • Motivated to learn and develop your career
  • Willing and able to be the personification of our Value Statement: Trustworthy. Compassionate. Innovative.
  • Comfortable with seniors

To be considered for this role, you will have:

  • A proven track record of consultative sales skills in any industry
  • Graduated from an accredited Hearing Instrument Practitioner program
  • Proof of completed AHIP professional designation
  • Demonstrate exceptional post-sale client service
  • After-graduation clinical experience, preferred

What you can expect.

  • A culture of compassion, trust and innovation
  • The opportunity to select from multiple manufacturers to find the best solution for the client
  • Bright, spacious, clean testing rooms
  • Dedicated technical manager to help balance diagnosis with fitting
  • Dedicated sales manager to support your growth in delivering the highest client satisfaction
  • Leading, innovative technology where all testing is integrated with otometrics
  • The time needed to do thorough testing allowing you to do your job to the best of your ability
  • Ongoing training and support

What does the day look like?

Conduct comprehensive hearing assessments.

  • Complete all fundamental hearing assessments
  • Relate the findings from the hearing assessment in layman’s terms to the client and the impact of these findings on the client’s wellbeing and lifestyle

Make hearing aid recommendations.

  • Conclusively determine the best possible solution for the client
  • Present the best solution to the client and relate the functions and benefits to the client’s lifestyle without bias or pre-judging the client’s economic situation
  • Use consultative selling skills to help build trust and understanding of their problem and the benefits of solving it
  • Understand and handle potential client objections

Provide exceptional follow-up services.

  • Consistently provide caring follow-up services until the client is completely satisfied with their hearing situation
  • Ensure the client feels welcome to return as many times as the client chooses
  • Help the client adapt to hearing well by being understanding of any discomfort the client may experience


  • Salary, commission and team bonuses. Starting salary is commensurate with experience: Hearing Instrument Dispenser $38,000 to $43,000 and Hearing Instrument Specialist $44,000 to $75,000. Commission, paid quarterly, can range from 5% – 50% or more of base salary depending on performance.
  • Group benefits plan including coverage for drugs, vision, dental, counselling and more

Visit our website to understand our Values, our Charitable Work and how our clients feel about us. We thank all candidates for their interest in our organization and this opportunity however only those candidates to be interviewed will be contacted.

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